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The Code of Conduct for Registered Migration Agents is set out in legislation to regulate the conduct of registered migration agents. It prescribes their obligations towards clients. Provision for a Code of Conduct for migration agents is set out in Section 314 of the Migration Act 1958 and is prescribed in Schedule 2, Regulation 8 of the Migration Agents Regulations 1998.

Below are the obligations under this code:

  • Interactions with clients
  • Fees and charges, record keeping and financial management
  • Responsibilities toward other agents and other employees
  • The requirement that agent responds if a complaint is made against him/her

Another obligation is to prominently display the Code in Agent’s office and client waiting area. Agent must also provide clients with a copy of it to keep, if asked for.

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