MARA - Code of Conduct

What is the code of conduct ?

The Code of Conduct is for registered migration agents and it is a set out in legislation to regulate the conduct of registered migration agents. It prescribes your obligations towards your clients.

Provision for a Code of Conduct for migration agents is set out in Section 314 of the Migration Act 1958 and is prescribed in Schedule 2, Regulation 8 of the Migration Agents Regulations 1998.

What are my obligations under the code ?

Under the Code you have a range of obligations covering:

  • Your interaction with your client
  • Your fee and charges, record keeping and financial management
  • Your responsibilities toward the other agents
  • Any employees you may have
  • The requirement that you should respond if a complaint is made against you

Another obligation is that to prominently display the Code in your office and client waiting area. You must also provide clients with a copy of it to keep if they ask for one.

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